📄️ Creating Ticket
A ticket represents the outermost container for every task and every interaction. It is the starting point for any service or maintenance case.
📄️ Editing Ticket
The ticket opens immediately after creation, and you are taken to the Ticket Dashboard. Here, you have access to a wide range of action options.
📄️ Viewing Ticket
Tickets can be viewed in the navigation under "Tickets".
📄️ Creating Ticket Correspondence
Correspondences can include text, images, or similar content that is saved over the course of a ticket. Correspondences can also be tracked and used as reminders or to-dos. For example, a post might contain information about a phone call with a customer.
📄️ Creating Ticket Classification
Tickets can be equipped with any number of custom fields, making them easier to describe, find, and evaluate. Classification is not required when creating the process and can be added later during processing.
📄️ Deleting Ticket
To delete a ticket, navigate to a Ticket Dashboard as described in “View Ticket”. Open the main context menu in the top right and select the action “Delete ticket.”