Creating Ticket Classification

Tickets can be equipped with any number of custom fields, making them easier to describe, find, and evaluate. Classification is not required when creating the process and can be added later during processing.

Classifications are created in the admin area and can be configured with various attributes — for example, whether fields are mandatory or if only predefined values may be selected.

Classify A Ticket

To classify a ticket, navigate to Classification in the Ticket Dashboard and then select Edit.