Creating Ticket Correspondence

Correspondences can include text, images, or similar content that is saved over the course of a ticket. Correspondences can also be tracked and used as reminders or to-dos. For example, a post might contain information about a phone call with a customer.

Within tickets, helpful additional features are available, such as tracking or a short note that always appears on the Ticket Dashboard.

Create Your First Ticket Correspondence

To create a correspondence, navigate to Correspondence in the Ticket Dashboard and then select Add.

Choose the desired additional features, such as post tracking or visualization in the short info, to make the correspondence stand out.

ℹ️ Info: In the Tasks navigation point under Total Ticket Post Tracking, you can view any pending feedback.