Rights Management
⚠️ Note: This article is currently in development.
Rolls Concept
In 4Service, the following roles exist at the top level:
- Admin
- User_intern
- User_light
- User_extern
- User_dummy
Admin
| Admin | User_intern | User_intern with planning | User_light | User_extern | User_dummy | |
|---|---|---|---|---|---|---|
| Tickets | All | Read Own + Collaborations | Edit Own + Collaborations | Read Own | No | |
| Tasks | All | Own + Collaborations | Own + Collaborations | Only assigned | No | |
| Correspondences | All | All | All | All | Only own | |
| Reports | All | All | All | Read & edit | No | |
| Gantt | All | Own + Collaborations | Edit Own + Collaborations | Only own | No | |
| Insights | All | No | All | No | No | |
| Admin | All | No | No | No | No |
Depending on the roles, the following additional permissions can be set for the role User_intern:
- Data Maintenance (allows maintenance of meta-data in the admin area)
- Inbox Management (allows viewing & editing of the inbox)
Collaboration Concept
Depending on the roles, collaboration permissions for tickets and tasks can/must be set. Configuration options exist exclusively for the roles User_intern and User_light.
Collaborations always work at the group level.
- Ticket Collaboration
- Task Collaboration