Inbox

The Inbox (navigation: Inbox) collects requests from the external contact/service form. From there you can quickly create a Case.

Open the Inbox

Open Inbox in the navigation. There you’ll see incoming forms.

ℹ️ Info: Visibility and notifications depend on your configuration.

Convert a form into a Case

1. Open the Inbox entry.
2. Click Create as case.
3. Check the prefilled data in the Case dialog and fill in what’s missing.
4. Create the Case.

The Inbox entry is marked but not deleted automatically – you can create further Cases from it if needed.

External form

The form is tied to your domain ID and can be embedded e.g. like this:

<iframe
  style="height:100vh;width:100%"
  src="https://ticketcreationform.vercel.app?domainId=YOUR_DOMAIN_ID&lang=en"
></iframe>

ℹ️ Info: With lang=en you switch the form language. Without a domain ID an error message appears.