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Inbox

The inbox can be used as a contact or service form to receive initial information from external partners, customers, colleagues, etc.

The inbox is available, i.e under: https://ticketcreationform.vercel.app?domainId=1076. The domain ID is crucial for assignment.

⚠️ Note: If you use a custom domain, you can find the form by appending the suffix ?domainId=1076 to your domain URL.

ℹ️ Info: The form can be customized if you have a custom domain. If no special configuration is present, the default form is offered.

Requests submitted via the inbox can be viewed in the Inbox tab.

⚠️ Note: To view the inbox, you must have the Inbox Manager permission.

ℹ️ Info: You can also enable email notifications for inbox managers in the admin area.

Convert Inbox Form Into Ticket​

If a form is to be converted into a ticket, you can do this by opening the received form and using the function convert to ticket. The captured information will be transferred into the ticket creation dialog, where additional details can be added.

ℹ️ Info: The submitted form in the inbox will then be marked as converted into a ticket but is not automatically deleted, as multiple cases may need to be created from it.

Embedding The Form Via Iframe​

The form can, i.e. be embedded on your website as follows:

ℹ️ Info: With the additional query parameter lang, the language can be switched between DE and EN.

⚠️ Note: If the domain ID is missing, an error message will occur.

<iframe
  style={{'height': '100vh'}}
  className='w-full h-full'
  src={`https://ticketcreationform.vercel.app/?domainId=${domainId}&lang=de`}
/>